Storefox.ai
Current roleFounding Engineer and AI Lead
Jun 2024 — Present
Bangalore, India · Full-time
Leading the development of production multimodal AI systems that transform noisy, real-world retail audio into structured intelligence for customer experience, operations, and revenue optimization.
- Python
- Multimodal LLMs
- ASR
- Voice Activity Detection
- LLM Evaluations
Responsibilities & impact
- Architected and developed an end-to-end audio intelligence pipeline combining voice activity detection, speech recognition, conversational analysis, multimodal LLMs, and structured insight extraction.
- Designed custom evaluation and benchmarking frameworks for a problem without an established public benchmark, combining human-annotated ground truth, automated assessments, and LLM-as-judge methodologies.
- Built and optimized systems for challenging retail audio environments involving background noise, overlapping speech, speaker-identification ambiguity, and fragmented customer interactions.
- Improved internal benchmark accuracy to approximately 80% across evaluated insight-generation tasks, while reducing processing time by 50% and per-hour audio processing costs from approximately $100 to $20.
- Led four engineering interns and collaborated with product, engineering, and customer teams to translate business requirements into deployed AI capabilities.
- Contributed to model selection, infrastructure optimization, reliability improvements, and the evolution of the platform from proof of concept to production.
- AWS
- Cloud Infrastructure
- Model Optimization
- Production ML
